Refund & Cancellation Policy
Effective Date: 20-10-2025
Last Updated: 20-10-2025

Thank you for shopping with Great Indian Tastes (GITS). We value your trust and strive to ensure that every product and service meets your expectations. This policy outlines the terms under which refunds, returns, or cancellations may be processed.

1. Order Cancellation

• You may cancel your order within 1 hour of placing it, provided it has not yet been processed or shipped.

• Once an order has been dispatched, it cannot be cancelled.

• To request cancellation, contact us at [email protected] or call [insert number] with your order ID.

If eligible, the refund (if any) will be processed within 5–7 business days.

2. Food & Perishable Items

Since most of our products are perishable or made to order, cancellations or returns are not allowed once prepared or dispatched.
However, exceptions may be made if:

• The wrong item was delivered.

• The product was damaged or spoiled at the time of delivery.

• The packaging was tampered with or unsealed on arrival.

In such cases, please notify us within 48 hours of delivery with supporting photos or videos for verification.

3. Packaged or Non-Perishable Goods

For packaged food items or merchandise, returns or replacements are accepted if:

• The item is unopened, unused, and in its original packaging.

• The return request is made within 7 days of delivery.

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

4. Refund Process

• Approved refunds will be processed via the original payment method only.

• Depending on your bank or payment gateway, refunds may take 5–10 business days to appear in your account.

• Shipping or handling charges (if applicable) are non-refundable unless the return is due to our error.

5. Non-Refundable Items

The following items are not eligible for return or refund:

• Perishable food or beverages once delivered.

• Opened or partially used products.

• Gift cards or promotional coupons.

• Customized or special-order items.

6. Damaged or Incorrect Items

If you receive an incorrect, damaged, or expired product:

1. Contact us within 48 hours of delivery.

2. Share clear images of the item and invoice.

3. Upon validation, we may offer a replacement or full refund at our discretion.

7. Late or Missing Refunds

If you haven’t received your refund within the specified period:

• Check your bank or card statement again.

• Then contact your payment provider.

• If the issue persists, email us at [email protected] for assistance.

8. Cancellation by Great Indian Tastes

We reserve the right to cancel any order due to unforeseen circumstances such as stock unavailability, incorrect pricing, or logistics issues.
In such cases, you will receive a full refund to your original payment method.

9. Governing Law

This policy is governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of the courts in [City, State – e.g., Ernakulam, Kerala].

Contact Us
For any queries regarding this policy, please reach out:
Email: [email protected]
Phone: [Insert contact number]
Address: [Insert office address]

Great Indian Tastes — Your trust is our recipe for success.